Clear-com ICS-2003 User Manual download pdf (Page 93)

Clear-Com Communication Systems

Technical Support & Repair Policy

TECHNICAL SUPPORT & REPAIR POLICY

NOVEMBER 1, 2008

In order to ensure that your experience with Clear-Com and our World Class products is as beneficial,

effective and efficient as possible, we would like to define the policies and share some "best practices"

that can accelerate any problem solving processes which we may find necessary and to enhance your

customer service experience. Our Technical Support, Return Material Authorization, and Repair Policies

are set forth below. These Policies are subject to revision and constantly evolve in order to address our

Customers' and the Market's needs. Accordingly these are provided by way of guidance and for

information only and may be changed at anytime with or without Notice.

TECHNICAL SUPPORT POLICY

a) Telephone, online, and e-mail technical support will be provided by the Customer Service Center

free of charge during the Warranty Period.

b) Technical support will be provided free of charge for all software products under the following

conditions:

i) The application, operating, and embedded software is installed on a product covered by

Clear-Com's Limited Warranty, and:

(1) The software is at the current release level; or,

(2) The software is one (1) version removed from current.

ii) Older versions of software will receive "best-effort" support, but will not be updated to

correct reported bugs or add requested functionality.

c) For Technical Support:

i) North and South America, (inc. Canada, Mexico, and the Caribbean) & US Military:

Hours: 0800 - 1700 Pacific Time

Days: Monday - Friday

Tel: +1 510 337 6600

ii) Europe, the Middle East and Africa:

Hours: 0800 - midnight Central European Time

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Clear-com ICS-2003 User Manual Page 93