Clear-Com EclipseHX User's Guide

Eclipse HX Configuration Software (EHX) User Guide PN: Rev:399G064 A 08/29/13

7.3 Concert panel programming ... 194 7.3.1 Local assignment ...

Accumulate DTMF codes This field controls whether only one DTMF selector code can be used (disabled) or whether multiple DTMF selector codes can be

3) If you select a higher number than the current number, new GPI-6 modules are added. Six new GPIs are added per module. If you select a lower nu

Figure 5-9 GPOs Screen 5.23.1 Adding RLY-6 modules To add / remove RLY-6 modules: 1) Open Hardware > GPOs. 2) The counter next to Number of E

5.24.1 Adding an E-FIB card To add an E-FIB card: 1) In Hardware > Cards and Ports, navigate to an available slot number (marked Empty). Do eit

Note: If E-FIB Fiber (Redundant) is selected, no ports are displayed because the card parameters cannot be configured. Figure 5-11 Fiber Card Con

5.25 Configuring the E-Que card The E-QUE card is designed to allow Eclipse HX matrices to be connected to CellCom/FreeSpeak wireless antennas/belt

Figure 5-12 E-Que Card Selection Note: A total of four E-QUE, IVC-32 or LMC-64 interface cards may be fitted to an Eclipse HX-Omega. 5.26 E1 dire

Figure 5-13 E1 Direct Card Properties Clock Recovery The data clock may be generated by the E-QUE card (Local Generated) or taken from the E1 line

5.27.4 Card properties For an E-QUE card in T1 Direct mode the Clock Recovery mode and Codec should be set by clicking on the Card Properties link

5.28.1 Port function This is always set to E1 Trunk. 5.28.2 Label Label for the E1 direct port used to assign the port to a path. The label has 10

7.10.2 Creating a stacked key ... 210 7.10.3 Removing labels f

5.29 T1 trunk An E-QUE card set to T1 Trunk is used to connect Eclipse HX matrices using T1 trunking protocol. The System Ports display shows two p

5.29.6 Codec E-QUE cards configured as T1 Trunk use two cables plugged into ports 1 (top) and 5 (bottom) for the E-QUE card to provide T1 trunk por

device or an E1 network. For other devices the clock source must be determined before configuration. Select the correct configuration by clicking on

Figure 5-20 T1 Trunk Card Properties 5.31.5 Clock recovery The data clock may be generated by the E-QUE card (Local Generated) or taken from the T

Figure 5-21 Antenna Ports 5.32.1 Port function This is always set to Antenna. 5.32.2 Label Label for the port used to assign the port to a path.

5.33.2 Label Label for the port used to assign the port to a path. The label has 10 characters, or can be split into two parts, each of maximum fiv

5.35.2 Cable length 1) To set the cable length between the card and the antenna select the Cable Length option and open the drop-down slider. Adju

5.36.1 Cable length 1) To set the cable length between the card and the antenna select the Cable Length option and open the drop-down slider. User

5.38 E-Que trunk basic settings 5.38.1 Port count The port count specifies the number of virtual ports that are configured for the cable. The port

Figure 5-26 IVC-32 Card Selection Note: A total of four E-QUE, IVC-32 or LMC-64 interface cards may be fitted to an Eclipse HX-Omega. This action

9.5 Exiting online mode ... 237 10 Networking ...

5.40.4 Description An optional description for the port of up to 255 characters long. Note: The IVC-32 card must be configured before it can be us

5.40.8 IP address Static IP address of the IVC-32 card, assigned by IT or the Network Administrator. This is used by IP panels and Concert clients

1) In Hardware > Cards and Ports, navigate to an available slot number (marked Empty). Do either of the following: • Double click the slot. •

• Two IVC-32 Cards and one IVC-32 Redundant Card - you can either set the redundant card to provide redundancy backup for both IVC-32 Cards in even

5.42 Configuring the LMC-64 card The LMC-64 card is designed to allow Eclipse HX matrices to be provide audio level metering data to Production Mae

Port number The port number on the LMC-64 card. This does not have a function as the card does not provide external ports. Port function This is alw

If the IP port number is changed ports 42001 and 1300 should not be used as these ports are already used by EHX. The Eclipse HX system administrator

• The Create New Configuration > Discover Hardware right click option is selected in the relevant Matrix on the System Layout screen. 5.43.2 Ad

• The Talk / Listen label as defined in EHX. E-MADI64 card properties Card Properties permits sample rate selection when synching to video signals.

Equipment Description / Notes H8 application, DSP and FPGA code files The appropriate application code, DSP code and FPGA code files (*.fwc format)

13.1.1 Crosspoint settings and averaging ... 269 13.2 Matrix event log ...

Code Approximate reset time H8 application 1 minute DSP 3 minutes FPGA 18 minutes Table 5-6 E-MADI64 card reset times When the download has complet

5.44.1 Fixed groups setup and configuration To create a Fixed Group and assign members to that group the following steps should be followed: 1) Op

Note: If you select a fixed group and select Find Usages in the Properties Pane, a list of ports that are assigned is given. 5.44.2 Fixed group at

To edit an item in the Basic Options list select the item in the left hand column and edit the text in the right hand column. 5.44.4 Fixed group gl

• When a panel within the group answers the call, the responding panel key flashes green to indicate that there is an active link between the respo

• Enable Assignment as Talk. This must be enabled to allow a V-Series panel operator to assign a talk key to this label. If it is not enabled a V-S

2) Use the All tab on the Attached window to display all the members of the groups, or the Interfaces tab to display only the interfaces in the gro

3) To remove items from the sort group select the item in the Attached window and click on the < symbol in the center partition to move the item

Figure 5-41 Key Groups Editor 2) Click on the New button to create a new key group and select the group to configure it using the Properties pane.

Engineer comments A scratchpad for engineers to record any comments about the key group or the key group target. Listen label The listen label for t

SOFTWARE LICENSE AGREEMENT IMPORTANT–THIS IS A LEGAL AGREEMENT BETWEEN YOU AND CLEAR-COM. BEFORE DOWNLOADING, ACCESSING, OR USING ANY PART OF THE

list of key groups and click on the checkbox for the key group the key is to be removed from. Keys may already be assigned to destinations before be

1) From the Configuration menu select the Partylines link. This opens the Partylines configuration screen. Figure 5-46 Partyline Setup Screen 2)

5.48.1 Partyline attached controls Controls can be attached to partylines that allow a Route, Relay or Speed Dial to be activated via a secondary a

• Listen Label - the Listen label for the partyline. • Talk Alt Text – the alternative text for the talk label. • Talk Label - the Talk label for

5.48.5 Partyline tallies To enable/disable Tallies 1) Open the Partylines screen by selecting the Partylines link on the Configuration menu 2) Cr

Figure 5-48 Routes Configuration Screen After the route has been set up using this screen, it is possible to assign it to a label from the Control

Talk & reverse listen When this route action is set audio is routed from the source to the destination and signalization appears on the destinat

Figure 5-50 Assigning sources and destinations to a route 2) Do either of the following: • Create a new route. • Select an existing route and cl

5.50 Speed dials 5.50.1 Speed dial (DTMF sequences) The MVX-A16 matrix card can generate DTMF Tones using the DTMF Daughter board fitted into the

4) Create a control using the Controls link on the Configuration menu. Then attach the speed dial to the control by selecting the control so that i

3) User Obligations. By downloading, accessing, or using the Software in order to view our information and materials or submit information of any

Figure 5-52 Setup Menu 1) To access the Control Manager select the Controls link from the Configuration menu . Figure 5-53 Control Manager Screen

1) To delete a Control, highlight the Control from the Control Viewer window then select Delete. 5.51.2 Properties The Properties window allows th

5.51.3 Available The Available window provides a complete list of all the available relays, routes and speed dials that can be attached to a Contro

5) Select the Passcode by placing a tick in the check box beside the required password. 6) Apply the changes to the matrix by completing an Apply

Ready—Signals that the system is ready for a selector code entry. It also indicates that it has acknowledged the last selector code entered. The pro

example, if the asterisk key is supposed to clear all paths, select [00] from the [*] menu. If the [One Digit Codes] box is checked, the quick keys

One digit code setup To assign the one-digit selector codes (numbered 0 through 9), set the [One Digit Codes] field in the Advanced Settings screen

5.52 Logic Maestro The Logic Maestro link on the Configuration menu opens the Logic Maestro window. Logic Maestro allows the user to create complex

6) Click the Register Beltpacks button to register a beltpack. A list of instructions to register a beltpack is displayed. 7) When the beltpack ha

Figure 5-57 Beltpack Role Editor 2) To create a new beltpack role select a port and click on the Type drop-down menu and select the entry Beltpack

6) Limited Warranty. 6.1 Clear-Com warrants that any Storage Media on which the Software is stored will be free from defects in materials and wo

Menu options Beltpack menu options The setting determines the level of access the beltpack user has to the beltpack menus to alter settings. The fou

Figure 5-58 Beltpack Programming Screen Labels can be selected from the list and dragged and dropped onto beltpack keys. Six pages of keys are avai

Figure 5-59 Beltpack Key Assignment Menu The activation options are: Talk, Listen, Talk and Listen, Talk and Forced Listen or Dual Talk and Listen.

Local assignment 1) Click on the Local Assignment entry to display the available options for local key assignment. The options are to allow local k

Figure 5-60 Beltpack Interlock Group Assignment Local advanced latch disable This allows latching of keys to be disabled locally on the beltpack. M

Figure 5-61 Filter Matrices 2) Deselect any matrices that you do not wish to be visible in the Palette. 3) Select Apply. You return to the Palett

6 IP devices 6.1 Introduction to IP devices IP Devices allows the EHX operator to centrally manage IP panels, IVC-32 cards and Concert users. 1)

Figure 6-2 IP Devices Pane Buttons 2) Click on the menu button to open the menus associated with the type of IP device associated with the pane.

6.2 IP panels 1) Click on the IP Panels discover button to search all the systems on the network for IP enabled V-Series panels and display all th

Figure 6-6 Identify Function Active 4) Click the button again to end the identify mode. 5) Click the right button to display a list of all the av

8) Indemnity. You agree to protect, defend, indemnify, and hold harmless Clear-Com and its affiliates and all of their respective employees, agent

• DHCP Enabled - whether the panel should obtain an address from a DHCP server or use a preset address. • Connection - the type of connection: WAN

8) Click on the left arrow button at the top of the IP Panels pane to display the panel filter facilities allowing panels to be filtered by state a

11) To filter panels by name enter the panel IP address, MAC address or panel ID into the Name Search box and click on the Discover button to refre

Figure 6-14 IVC-32 Cards Diagnostics and Settings 2) Click on the Get Diagnostic Info button to retrieve the current buffer overflow statistics. I

Figure 6-15 Editing IVC-32 Card Settings 6.5.1 IP port The port the panel uses to log in to the IVC-32 card. This is the internal IP port if the p

External IP address Enable this checkbox to edit the external IP address and port number below the checkbox. IP address The external IP address that

Figure 6-16 List of Ports on an IVC-32 Card 2) To display diagnostics for a panel, click on the down arrow button on the right side of the entry fo

o LAN mode panels can cope with jitter up to 80 milliseconds without audio dropout. o WAN mode panels can cope with jitter up to 120 milliseconds

2) Click on the Edit button to enable the Concert server IP address for editing in order to input the correct address. Figure 6-20 Editing the Con

• Gray - Concert user is discovered, login IP address set to the IP address of another matrix. • Red - Concert user discovered, user is not in any

access to the Software or to any portion thereof in order to protect its name and goodwill, its business, or other authorized users, and this Agreem

Concert user diagnostics The diagnostic display for Concert users indicates user activity. • Software Version - the version of the Concert client i

7 Panel programming From the Panel Programming screen (in the Configuration menu), you can assign talk and listen labels to panel keys, assign labe

7.2 V-series panel programming The following section overs the programming of the V-Series lever key, pushbutton, and rotary panel types and their

Figure 7-3 Assigning a Label on a Lever Key Panel Each blue display window is divided into an upper and lower section with the upper section being

Local assignment 1) Click the Local Assignment entry to display the available options for local key assignment. The options are to allow local key

Figure 7-7 V-Series Lever Key Expansion Panel Labels are assigned to keys in the same way as main panels and the option menu is available. Local ad

3) Click on the talk section for a talk key. Click on the listen section for a listen key Unlike the lever key panels only one label can be assigne

4) Select the required interlock group or None if the key is not to be in any interlock group. 5) The key may be added to other interlock groups a

Figure 7-13 V-Series Pushbutton Expansion Panel Labels are assigned to keys in the same way as main panels and the option menu is available. Local

2) To assign keys, click on the required item in the list of available talk and listen labels, and then drag the items to the required key and drop

1 Introduction to EHX This guide describes the features of EHX, the configuration software for Eclipse HX. EHX is used to create and manage commu

Figure 7-17 Rotary Key Properties Menu Local assignment 1) Click on the Local Assignment entry to display the available options for local key assi

Figure 7-18 Interlock Group Assignment Rotary key panels (1RU and 2RU) can support up to eight rotary key expansion panels (not pushbutton or lever

Go to key destination 1) Click the Go To Key Destination entry to display the editor screen for the type of destination the key refers to. For exam

Figure 7-21 Label File Save Dialogue 2) Enter the name of the file which will default to the .ccl extension. The keys from all pages are saved (in

Note: If the type of panel being loaded is not the same as the type of panel the label file was saved from this may result in labels being lost whe

1) Select Panels from the Configuration menu to display the panel options toolbar and select the panel from the drop-down list or the > icons to

7.3.1 Local assignment 1) Click the Local Assignment entry to display the available options for local key assignment. The options are to allow loc

Figure 7-26 Concert Interlock Group Assignment 7.3.3 Activation The activation option allows the key type to be configured to determine how the ke

7.3.5 Go to key destination 1) Click the Go To Key Destination entry to display the editor screen for the type of destination the key refers to. F

7.4.2 Save 1) Click Save on the Panel Programming toolbar to display the label file save dialog. Figure 7-29 Label File Save Dialog 2) Enter the

Document Reference EHX User Guide Part Number: 399G064 Revision: A Legal Disclaimers Copyright © 2013 HME Clear-Com Ltd. All rights reserved. Cle

1.3 System components A complete Eclipse HX system comprises the Eclipse HX configuration software (EHX), a central hardware matrix, user panels a

7.4.4 Copy 1) Select Copy on the Panel Programming toolbar to copy the labels of the current panel page only into the scratch pad. 7.4.5 Paste 1)

7.5 I-Series programming This section deals with programming I-Series main panels and expansions panels which are programmed in exactly the same wa

7.5.2 Re-assignment of labels Figure 7-32 Reassign Labels Screen To re-assign a label 1) Select the required port and locate the label that is r

Figure 7-33 Key Assignment Menu The activation options are: Talk, Listen, Talk and Listen, Talk and Forced Listen or Dual Talk and Listen. • Talk

To add a key to an interlocked group 1) From Panel Programming, select the desired panel. 2) Right click on the desired key to display the key op

7.5.4 I-series advanced functions The I-Series operates in one of four modes: • COM mode is the default mode. In this mode the I-Series panel ope

To assign an audio source to an IFB destination 1) In Cards and Ports select the I-Series panel. Note: Highlight the entire row when selecting th

7.6.1 Page 1) Select Page to display a list of pages for the panel as a drop-down list. Click the required page to update the mimic to the page. 7

7.6.7 Audio mixer 1) Select Audio Mixer to display the audio mixer panel that allows the levels of individual crosspoints to be adjusted interacti

7) From the Eclipse HX Downloads menu, click Apply and Reset. EHX uploads the information to the panel. 7.9 Setting up assignment panel fixed gr

Central processing unit (CPU) The central processing unit (CPU) provides the serial data and Ethernet connection to the PC hosting the EHX software

7.10 General panel setups 7.10.1 Stacked keys Stacked Keys functionality is the ability to add more than one Talk label to a single selector of an

Figure 7-36 Stacked Key Label Order The order of the labels on the stacked key runs from the last (bottom) key in the list to the first (topmost) k

8) Select or deselect each option, as required. 9) Select Apply. You return to the Palette. 7.10.5 Key assignment You can specify how entities ar

7.10.7 Select unique search result This option automatically selects a search item, if that item is the only search result. 1) Select Configure Pa

3) Select Matrices from the top of the palette. The matrices appear as a row at the top of the palette. 4) Click on any matrix to select it. Note:

The type of source/destination is denoted by the color of the entry. These are: • Pink - Panel • Yellow - Partyline • Purple - Interface (Direct,

Figure 7-41 Multiple Select Display 4) By holding down the Control key whilst selecting the tabs, you can select multiple tabs. In this case any s

Figure 7-42 Local Advanced Information Display 1) Place the pointer over the square that intersects the required source and destination. The toolt

Figure 7-43 Local Advanced with a Property Selected The following is a description of each option. Every option does not appear for every combinati

7.11.3 Latch disable This function prevents talks to any label from latching. If a latch-disabled label is assigned to a selector key, the key can

1.3.2 Eclipse HX configuration software (EHX) The Eclipse HX configuration software (EHX) controls the operation of the system’s connected audio d

7.11.8 Preset talk This option enables setting preset talk paths from this port to any other destination in either the local or a remote system. Pr

8 Audio Mixer 8.1 Introduction to Audio Mixer The Audio Mixer facility is accessed from panel programming and is only available for V-Series panel

8.2.1 Save to EHX configuration and exit 1) Click on this button to save the audio mixer setup to the current EHX configuration. When in Online mo

Figure 8-3 Online Mode Connected and Ready Whenever a setting is changed in Online mode it is sent to the matrix to be applied to the panel and a c

Layout basic settings This configures the audio mixer for the panel when using the RJ-45 analogue matrix connection. Layout basic settings using D25

Filter The filter column shows a graphic representing the type of audio filtering that is being applied to the audio inputs. The graphic represents

The Low Pass filter passes low frequencies and is used to remove high frequency noise such as wind noise while the High Pass filter passes high freq

Figure 8-5 Audio Level Compression Limiter This sets the maximum audio level on the input that is passed to further stages of the audio mixer. The

Figure 8-6 Audio Compression Input trim The input trim sets the amount by which the output from the filter and compressor is modified before it is

8.2.7 Crosspoints The crosspoint area of the audio mixer displays all the crosspoints available for the current configuration and the status of the

9) Eclipse HX-Omega, Eclipse HX-Median and Eclipse HX-Delta only: Select each IVC-32 card fitted and configure the card for IP communication, using

Figure 8-9 Crosspoint Settings If an additional yellow ring is displayed on the crosspoint dial this indicates that the crosspoint is also used by

Figure 8-11 Setting IFB Dim on Crosspoint The level settings from +12dB to -30dB represent the levels set for audio through the crosspoint and Mute

8) Select a control or create a new control. 9) Use the control manager to attach the IFB to the control. 10) Close the control manager. 11) In

9 Online mode 9.1 Introduction to Online mode Online mode is a mode that allows changes to be made to the configuration of a live system without t

Figure 9-1 Online Update Sequence 9.2 Entering online mode 1) Select the Online link in the System menu to open a drop-down menu of online mode o

EHX displays any differences between the current configuration open in EHX and the information from the matrix. For example, if a key is present on

9.3 Using online mode In the example below keys are assigned to a panel in Online mode to take immediate effect. Figure 9-3 Panel Programming Disp

Figure 9-4 Local Advanced Display with Online Active 9.4 Online limitations Online mode provides much of the functionality of Panel Programming bu

is updated in Online mode it should be saved in EHX either to the current project or as a new project to ensure that the changes are preserved. Onli

10 Networking 10.1 Network system configuration Using the layout pane, the EHX operator can create, delete, or edit matrices for a particular matr

Figure 1-2 Key Assignment Projects and configurations A configuration determines the operating parameters of the Eclipse HX system, including port

2) To set or change the password for a configuration type the password into the Password field and then retype in the Confirm password field. Then

Matrix status The matrix icons in the layout pane are colored according to the status of the matrices: • Amber - the EHX configuration is not the s

2) From the context menu, select Delete Matrix from Project. The matrix is deleted from the current project and removed from the layout pane. 10.1

10.2.1 Fiber trunking To enable fiber trunking, you must install and configure E-FIB fiber cards in the matrices you want to connect. Fiber trunked

10.2.2 Four-wire trunks To configure four-wire trunks: 1) Open Hardware > Cards and Ports, then select the MVX card on the first matrix where t

If the call is refused three times, to continue making the call you must select Restart Blocked Connections at the bottom of the IVC-32 Diagnostics

Configuring an IP direct 1) In the Cards and Ports screen, for each of the IVC-32 cards, right click on the card and select Card Properties. 2) Fr

Configuring an IP trunk 1) In the Cards and Ports screen, for each of the IVC-32 cards, right click on the card and select Card Properties. 2) Fro

10.3 Programming remote labels 1) To program remote labels onto panels, open Configuration > Panels. 2) From the Panel Programming area of the

5) Select the members of the group from the Available pane and click on the > button to transfer them to the Attached pane. They are now members

Controls: DTMF sequences, relays, routes An intercom panel can be used to perform a variety of other functions besides sending audio. These are cal

Note: The available members area is filtered according to the active matrix filters, but the attached area always shows all attached members, even

4) Activate a talk for the telephone 5) Activate the speed dial (make the call). Alternatively: 1) Set-up telephone and speed dial as above. 2)

Figure 10-14 Remote Controls 3) Switch matrices 4) Open Panels. Select the Controls tab in the labels section of the window Figure 10-15 Control

10.9 Remote secondary actions Other functionality implemented is the remote secondary action where a control can be attached to a label as a second

11 Client server 11.1 Client/server operation Client/Server operation enables multiple clients to share and download configurations to one or more

11.1.3 Initial setup The following steps need to be completed in the specified order: 1) Install and configure IIS on the server system. 2) Insta

Windows XP In Windows XP: 1) Go to Control Panel. 2) Select Add Or Remove Programs. 3) Click Add/Remove Windows Components on the left hand side

 HTTP Errors  Static Content o Performance Features  Static Content Compression o Security  Basic Authentication  Windows Authentication

 Static Content Compression o Security  Basic Authentication  Windows Authentication 4) Under Microsoft .Net Framework 3.0, make sure the f

o Common HTTP Features  Default Document  Directory Browsing  HTTP Errors  Static Content o Performance Features  Static Content Compres

2 Getting started: installing, starting and exiting EHX 2.1 System requirements EHX runs on the following versions of Windows: • Microsoft Windo

 ASP.NET 4.5  ISAPI Extensions  ISAPI Filters o Common HTTP Features  Default Document  Directory Browsing  HTTP Errors  Static Conte

The client must able to connect to the server to login. If it cannot connect an appropriate error is displayed. This problem may even be encountered

12 Eclipse HX downloads When the EHX operator creates or edits a configuration, adds hardware to the system, or performs a variety of other functio

Figure 12-2 Apply Configuration to Matrix Options 4) Select the required option (or options) and then click OK to continue with the download. The

• Locally assigned keys - any locally assigned keys are deleted. • Local panel microphone settings - all panel microphone settings are set to the

Figure 12-3 Apply Changes to all Matrices The reset options comprise: • Apply with no reset. The configuration is applied without resetting the ma

13 Using the diagnostic tools The Diagnostics menu displays information about the state of the system’s hardware and software operation that is us

Figure 13-2 Crosspoint Monitor Display 2) Use Ctrl+ (zoom in) and Ctrl- (zoom out) to zoom in or out, producing clearer views of the map, or if a

Figure 13-3 Input and Output Gain Settings You can set the default port gain using the individual port settings on the Cards & Ports screen. Th

Figure 13-4 Crosspoint State Options 7) To set the crosspoint level, select the level option on the menu to display the crosspoint level slider an

2.2 Installing EHX 2.2.1 Backing up your existing projects and configurations If you are upgrading from an earlier version of EHX/ECS, Clear-Com r

• 2.1 dB • 3.2 dB • 3.9 dB • 6.0 dB • 8.9 dB • 12.1 dB The range for V-Series panels is -42 dB to +12 dB. 13.2 Matrix event log In Live mode,

13.2.1 Request info 1) Select Request Info in the Properties pane to display a Request Matrix Information screen which allows a number of matrix p

Ethernet stats 1) Select this option to output the statistics of ethernet transactions logged such as packet losses to the matrix event log. Change

• Warning • Info If no option is selected, no event in this category of messages causes an audio alert. 13.2.3 Changing matrix IP address It may

Figure 13-10 Request Info Button 6) Choose Change IP Address from the list in the left hand pane and enter the desired values listed below. Figure

13.2.4 System monitoring To start system monitoring: 1) Selecting System > Monitoring. Figure 13-12 System Menu Monitoring displays all the ma

Color coding is used to indicate system status, according to the following key: Figure 13-14 System Monitoring key An error summary is listed in th

Figure 13-15 Detailed system monitoring view If an error is selected, the right-hand side of the monitoring screen shows detailed information about

Figure 13-16 Example resource chart 13.4 Save diagnostics information utility The Save Diagnostics Information utility (Help > Save Diagnostics

Information captured Description / comments EHX exception logs The exception logs from EHX EHX event logs The ADM event logs from EHX Matrix diagn

2.2.2 Uninstalling and reinstalling EHX Configurations If you are required to uninstall and re-install your EHX installation for any reason, ensure

14 Glossary The glossary gives a brief explanation of some of the main terms that you might encounter in this manual. Analog Port Any of the Ecl

Configuration. Determines the operating parameters of the Eclipse HX matrix system, including port functions, talk-and-listen audio routes, control

KeyGroup KeyGroups provide a way of assigning a label to multiple panels simultaneously even within a networked matrix system. Once the KeyGroups h

Sidetone The sound of the panel operator’s own voice heard in their own earphone as they speak. Source In this manual, the term source refers to a

15 Limited Warranty This document details the Clear-Com Standard Limited Warranty for all new products for sale within all regions with the excepti

Any Clear-Com product that is repaired or supplied as a replacement under the terms of this Limited Warranty shall inherit the remaining warranty pe

failure in the Services provided by Clear-Com. Further Services excluded from this Agreement include: services required due to errors or omissions i

16 Technical Support & Repair Policy APRIL 29, 2010 To ensure that your experience with Clear-Com and our World Class products is as beneficial

4) Email Technical Support is available for all Clear-Com branded products free of charge for the life of the product, or two years after a product

of receipt of the replacement or will be invoiced for the list price of a new product. To obtain an RMA number or request an AWR: (1) North and Sout

Note: If you import a .ccn file, remember to save your imported project as an *.hxn format file. 2.2.5 Running EHX Logging into EHX To log into EH

4) Return for Repair a) Customers are required to ship equipment at their own cost (including transportation, packing, transit, insurance, taxes

Contents Document Reference ... 2 Contents 3

Figure 2-2 EHX Log in Server Option 2) Click Options. 3) Enter the address of the remote server to log into (for example, http://RemoteHost:80/Ec

2.2.6 Identifying the EHX version 1) To identify the version of EHX, select Help > About on the Windows toolbar. Figure 2-4 EHX About Screen N

3 EHX: setting up a system 3.1 Introduction Complete the following procedure to set up a new Eclipse HX-Omega, Eclipse HX-Median or Eclipse HX-Del

5) Remove the master CPU card. 6) Press and hold the ENG and FULL RESET front panel buttons simultaneously (bottom of card) then press the RESET b

3.2 Matrix ethernet operation The Eclipse HX-Omega, Eclipse HX-Median and Eclipse HX-Delta CPU card ethernet ports are normally connected to a LAN

Note: The factory ships an Eclipse HX matrix without an assigned IP address. To use an Ethernet connection, the IP address must be reset to the def

Figure 3-2 The Network Connections Dialog Box 3) Click the Local Area Connection icon once, then right-click the icon for a shortcut menu. 4) Fro

Figure 3-4 Internet Protocol Properties Dialog 6) Select Use the following IP Address, then enter an IP address of 169.254.0.10. The subnet mask s

2) Select Local Area Network. The following screen appears: Figure 3-6 Local Area Network Status 3) Select Properties.The following screen appear

4) Select Internet Protocol Version 4, and then select Properties. The following screen appears: Figure 3-8 Internet Protocol Version 4 5) Select

3.5.5 Firmware options ... 55 3.5.6 Delete matrix f

To set up a serial connection between EHX and the Eclipse HX matrix: 1) From the EHX command line, open the Tools menu and select Matrix Connectio

3.4 Creating a project file A project (stored and exported as an *.hxn file) provides a container for your configurations, and may comprise one or

Figure 3-10 Adding an offline matrix (shell) 3) You can now configure the offline matrix with the relevant, specific configuration information (if

3) The Hardware and Configuration menus for the matrix are now available from the sidebar menu for the matrix on the left of the screen. Click to o

Option Description Empty Configuration If this option is selected the matrix is added and the Hardware, Configuration and Diagnostic menu links are

Figure 3-14 Preferences tabs (open at Intelligent Linking) Intelligent linking Use this tab to: • Specify the format of Alias Labels. Aliases mean

Comfort tones Comfort tones are external tone sources which can be used to indicate the status of the trunk lines between matrices. The port that t

ISO Interrupts all other incoming audio at the ISO If you select this checkbox, then the ISO destination can only talk and listen to the calling sou

Assign multiple sources to IFB from AP panel If you select this checkbox, an AP panel can assign multiple sources to an IFB destination. The IFB hea

Figure 3-20 Example DTMF Passcodes Panel Menu Access Code You can PIN-code protect the menus on V-Series main panels. Enter the PIN code here. When

5.14 Port number ... 79 5.15 Port function ...

To configure the DECT frequency: 1) Click Configure, and enter the DECT configuration password to display the DECT configuration screen (Select Fre

Panels generate In-Use Tallies on talk out AND receive Select this option to generate an In-Use tally signal on the called panel. The tally is displ

The remaining IVC-32 card parameters such as IP address and port are set up when the card is configured in Cards and Ports (see 5 Configuring the Ec

• Delete all locally made I/O level changes (Input and Output levels that were modified by the panel. Crosspoint I/O levels are unaffected). • Del

4) Select the Template checkbox if this project is to be used as a basis for creating new projects, by opening the configuration and saving it as a

Upload configuration from matrix You can upload the last downloaded configuration, including labels, from the matrix. This option is a backup facil

Note: You can also update the firmware from the Tools menu, by selecting Apply Firmware To System. Figure 3-29 Firmware Report Display The report

3.5.6 Delete matrix from project 1) In the System pane, right-click the matrix icon, and select Delete Matrix from Project. The following warning

Options Options displays a further dialog, which enables you to customize the implementation of the download. Figure 3-32 New Configuration Downloa

6) Go into Online mode and merge the locally assigned keys with the new configuration before downloading and then save the modified project. The co

5.26 E1 direct ... 106 5.26.1 Port function .

4 Managing configurations and users 4.1 Introduction Use the File menu to create, open, save and delete Projects In client-server mode, you can a

Note: If a project is already open, EHX asks if the current project should be saved before opening the new project. Password protection override EH

4.1.5 Saving a project 1) To save the project, select File > Save Project (Ctrl-S). Save project as To change the name or details of a configur

2) The welcome screen of the wizard is displayed. Select Import keysets. Figure 4-3 Import and Export Configuration Keysets Dialog 3) Click Next.

Figure 4-5 Exporting Configuration Keysets 4) To export the keyset configurations, click Finish. 4.1.8 User management 1) To access the user man

• IP Addressing • Trunk Allocation • User Management • Online configuration • Monitoring • Live status under System • Firmware update Local-a

Guest access level The guest level provides a minimum level login and is the default role if the user is removed from all other groups. The guest ro

Figure 4-7 Creating a New User 3) Edit the Username, Description, and Password fields. Double click to highlight the entry. To delete the defaul

4.1.11 Deleting a user To delete a user: 1) Select File > User Management. The User Management screen is displayed. Note: Only EHX users with

Note: The Go Online button enables EHX to enter Online mode. This enables some matrix configuration items (highlighted in green) to be modified int

5.31.6 Codec ... 113 5.32 E-QUE ante

5 Configuring the Eclipse HX system 5.1 Using the left pane EHX menus The EHX menus in the Menu (left hand) pane are used to configure and manage

Menu Highlighted when … Beltpacks There are antennas but no beltpacks Panels There are key groups which do not have members There are configured pa

• Arabic. The V-Series panel supports the Basic Arabic character set 0x0600 to 0x06FF.The following are not supported: 5.3.1 Basic Latin Basic Lat

5.3.6 Half-width Katakana compatible panels The following panels can display half-width Katakana labels: • V12LD • V24LD • V12LDD • V12PD • V2

5.4 System configuration limits The configuration limits for the Eclipse HX v7.5 matrix system are as follows: Configuration item Limit (Max. num

If the matrix is available on the network (the correct firmware has been loaded and the IP address has been set up), the hardware can be auto-detect

5.8 Removing an MVX-A16 card To remove an MVX-A16 card from the configuration: 1) In Hardware > Cards and Ports, navigate to the slot number of

Figure 5-5 Select Hardware Type dialog 7) Click Next and then navigate to the MVX application code file (*.fwc): a) Go to Software DVD > Ecli

Figure 5-6 Ports on MVX-16 Card 5.10 Port list options Click Port List Options at the top of the screen to hide or show the Show All Ports, Detect

broadcast installation. English speakers could then select the Show Alt Text key on a panel to see the English equivalents to the Arabic labels. Ano

5.40.11 External IP address ... 121 5.40.12 External IP a

Figure 5-7 Port Function > Port Type menu 3) From the drop-down menu, select the desired device (user panels and interfaces that may be connect

Note: If you right-click on a port and select Find Usages, a list of panel keys that are assigned to the port is given. 5.15.1 Device details • A

• Trunk - An MVX-A16 port is configured to function as a trunk line to a remote matrix. The connection must be configured in the System screen and

5.16.1 Deleting a port assignment After a port has been configured in EHX, the port key assignments and advanced settings can be deleted. To delet

5.21 Port properties Port Properties enables the EHX operator to tailor the behavior of a selected port. To view the port properties for a particu

Alias (remote matrix) Specifies the remote system the trunk device is connected to. This is configured in System and is displayed in Advanced Settin

Note: Not available on Concert panel. Display dim timer Sets the time interval in minutes before the display on an inactive panel is dimmed to prev

Headset mic type The Headset Mic Type allows the type of headset microphone to be configured. To set the microphone type highlight the item to allow

Page override allowed The panel main volume audio can be overridden by paging audio from another panel. The default setting is disabled. For Page Ov

5.21.5 IP port options Note: IP Port Options are only available for IVC-32 cards. The IP port options are as follows: UserID Panel ID required for

5.49.8 Assigning a source and destination to a route ... 146 5.49.9 Delete a route ...

5.21.6 Assignment panel options The Assignment Panel options are as follows. Fixed group assignment Enables the panel to add or remove members of a

5.21.8 Voice operated switch Four settings are available under Port Properties > Voice Operated Switch. These settings determine how the audio g

A check appears on the screen to indicate the feature is on. The check disappears to indicate the feature is off. Audio presence tally To enable Au

Auto signal tone This function enables a panel or interface port for automatic call signalling. If a talk path is activated to a destination that ha

Note: If the destination of an ISO is a panel then Eavesdropping must be enabled in Global Settings (Advanced Settings section) in order to activat

Output gain Allows the output gain level to be set. Use the output gain adjust slider control to set the required gain from +15 dB to -45dB (or type

Monitoring tones When checked, enables the panel tone when another panel activates a listen to the first panel. If the box is unchecked the Monitori

True both Enable Assignment as Listen and Enable Assignment as Talk are forced to the True state. If either or both of these settings is then change

Applies to: All panels unless otherwise noted. 5.21.14 Logic input options The Logic Inputs are used in relation to the Miscellaneous GPI connectio

5.21.15 Attached control options The Port Properties options for an Attached Control are as follows: Secondary action The Secondary action allows a