Clear-com VOICE2 User Manual Page 1

VOICE 2.0 IP INTERFACEANDSOFT-VOICEUSER MANUAL Version 2.0.5

Vitec Group CommunicationsVoICE IP Interface User Manualiv

Vitec Group CommunicationsVoICE IP Interface User Manual6-2• Port Status LEDs 1-4These 4 LEDs each indicate the status of the related port. The table

Vitec Group CommunicationsVoICE IP Interface User Manual6-3Bit rates supported• Speex 8Khz - 2.15, 3.95, 5.95, 8.00, 11.00, 15.00, 18.20 or 24.60 Kbps

Vitec Group CommunicationsVoICE IP Interface User Manual6-4

Vitec Group CommunicationsWarrantyiLIMITED WARRANTYVitec Group Communications (VGC) warrants that at the time of purchase, the equipment supplied comp

Vitec Group CommunicationsWarrantyiiTelephone for Europe, Middle East and Africa: +49 40 6688 4040 or +44 1223 815000Telephone for the Americas and As

Vitec Group CommunicationsWarrantyiiiEXTENDED WARRANTYYou can purchase an extended warranty at the time of purchase or at any time during the first tw

Vitec Group CommunicationsWarrantyivThis limited warranty is not transferable and cannot be enforced by anyone other than the original consumer purcha

Vitec Group CommunicationsVoICE IP Interface User ManualvFIGURESSafety Symbols...

Vitec Group CommunicationsVoICE IP Interface User ManualviUpgrade in Progress... 3-22Unit

Vitec Group CommunicationsVoICE IP Interface User ManualviiTABLESMode Tab Items...

Vitec Group CommunicationsVoICE IP Interface User Manualviii

Vitec Group CommunicationsVoICE IP Interface User Manual ixIMPORTANT SAFETY INSTRUCTIONSPlease read and follow these instructions before operating a

Vitec Group CommunicationsVoICE IP Interface User Manualxhas been exposed to rain or moisture, does not operate normally, or has been dropped. (12) Th

Vitec Group CommunicationsVoICE IP Interface User Manual xiUL 60950-1 1st EditionCSA C22.2 No. 60950-1IEC 60950-1, 1st EditionAnd thereby compliance

Vitec Group CommunicationsVoICE IP Interface User Manualxii

Vitec Group CommunicationsVoICE IP Interface User Manual1-1INTRODUCTIONVOICE 2.0 INTERFACE FOR ECLIPSE AND OTHER MATRIX SYSTEMSThe 1RU 4 way interfac

IP Interface and VoICE User Manual© 2007 Vitec Group Communications Ltd. All rights reserved.Part Number 810339Z Rev 6Vitec Group Communications LLC

Vitec Group CommunicationsVoICE IP Interface User Manual1-2SOFT-VOICE PC REQUIREMENTSThe minimum recommended PC requirements to run SOFT-VoICE are:• P

Vitec Group CommunicationsVoICE IP Interface User Manual2-1OPERATIONGETTING STARTEDThis chapter covers getting started with the VoICE 2.0 IP-Interface

Vitec Group CommunicationsVoICE IP Interface User Manual2-22. 3 x Straight Ethernet patch cords (UTP Cat5 or better) – the kind of cable you would con

Vitec Group CommunicationsVoICE IP Interface User Manual2-3DNS server:yyyD D1 D2 D3 D4 Client IP Address:y y yE E1 E2 E3 E4Subnet Mask:yyyF F1 F2 F3 F

Vitec Group CommunicationsVoICE IP Interface User Manual2-4On delivery the network address of the unit may be the default IP address of 172.16.86.100

Vitec Group CommunicationsVoICE IP Interface User Manual2-5CONFIGURE THE PC READY FOR INITIAL SETUPThis enables the PC to talk to the units so that t

Vitec Group CommunicationsVoICE IP Interface User Manual2-63. You should now see the Network Connections window:Figure 2-4: Network Connections Window

Vitec Group CommunicationsVoICE IP Interface User Manual2-7Figure 2-6: Properties Window8. Select the entry Internet Protocol TCP/IP. Note that you ma

Vitec Group CommunicationsVoICE IP Interface User Manual2-812. Make sure that Use the following IP address is selected (not Obtain an IP Address auto

Vitec Group CommunicationsVoICE IP Interface User Manual2-9Figure 2-12: Network Properties3. You should now see the Network Connections window:Figure

Vitec Group CommunicationsVoICE IP Interface User ManualiVitec Group CommunicationsSOFTWARE LICENSEIMPORTANT: CAREFULLY READ THE FOLLOWING BEFORE USI

Vitec Group CommunicationsVoICE IP Interface User Manual2-10Figure 2-14: Local Area Connection Status6. Click on the Properties button.7. You should n

Vitec Group CommunicationsVoICE IP Interface User Manual2-11Figure 2-16: Internet Protocol Properties11. At this point it would be prudent to record a

Vitec Group CommunicationsVoICE IP Interface User Manual2-1215. Click the OK button on the Internet Protocol TCP/IP Settings window.16. Click the OK b

Vitec Group CommunicationsVoICE IP Interface User Manual2-13Changing the IP address of the VoICE 2.0 unitPerform this operation for all of your units

Vitec Group CommunicationsVoICE IP Interface User Manual2-14then the default gateway should be “127.0.0.1” (C1=127, C2=0, C3=0, C4=1, G1=127, G2=0, G3

Vitec Group CommunicationsVoICE IP Interface User Manual2-15Figure 2-24: LAN Connection2. Return the PC to its normal settings and reconnect the Ether

Vitec Group CommunicationsVoICE IP Interface User Manual2-16Figure 2-26: Serial Port Configuration7. Check that the Framing is correctly set. This op

Vitec Group CommunicationsVoICE IP Interface User Manual2-17Configuring the Client VoICE unitAfter completing the previous steps for the Server and th

Vitec Group CommunicationsVoICE IP Interface User Manual2-18Figure 2-28: Configuration Screen4. Note that the Client radio button is checked.5. Enter

Vitec Group CommunicationsVoICE IP Interface User Manual2-19Port Status LEDs 1 - 4 indicate the status of the related port. The LED indication states

Vitec Group CommunicationsVoICE IP Interface User Manualiicopyrights, trademarks or other intellectual property. VGC and its licensors retain all rig

Vitec Group CommunicationsVoICE IP Interface User Manual2-20Connecting to a panel1. For each port required (and for the same ports as have been connec

Vitec Group CommunicationsVoICE IP Interface User Manual3-1INSTALLATIONINTRODUCTIONThis chapter describes the installation and setup of the IP Interf

Vitec Group CommunicationsVoICE IP Interface User Manual3-26. Open a web browser on a PC that is in the same network as the unit and enter its IP add

Vitec Group CommunicationsVoICE IP Interface User Manual3-3NETWORK TABThe Network subtab is split into 3; Mode, LAN #1 and LAN #2.MODE TABThe mode tab

Vitec Group CommunicationsVoICE IP Interface User Manual3-4LAN #1 TABThe LAN #1 tab allows the IP configuration for the first network port to be set u

Vitec Group CommunicationsVoICE IP Interface User Manual3-5Default Gateway This is the address of the default gateway in your network.DNS Server This

Vitec Group CommunicationsVoICE IP Interface User Manual3-6LAN #2 TABThe LAN #2 tab allows the IP configuration for the second network port to be set

Vitec Group CommunicationsVoICE IP Interface User Manual3-7VOICE TABThis page enables detailed configuration of each of the four available audio ports

Vitec Group CommunicationsVoICE IP Interface User Manual3-8CONFIGURATION ITEMSItem DescriptionSampling rate The can only sample audio at one frequenc

Vitec Group CommunicationsVoICE IP Interface User Manual3-9Codec The choices of codec are:1. 8kHz sampling ratea. Speexb. Speex ABRc. Speex VBRd. G.71

Vitec Group CommunicationsVoICE IP Interface User Manualiiib. After the initial 90 days, THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY O

Vitec Group CommunicationsVoICE IP Interface User Manual3-10CODEC DESCRIPTIONSThe following table details the CODECs available and their characteristi

Vitec Group CommunicationsVoICE IP Interface User Manual3-11Speex 20 ms 8 kHz 5.95 kbps 19 (70) kbps60 ms30 Hz - 4 kHzSpeex 20 ms 8 kHz 8.0 kbps 21 (7

Vitec Group CommunicationsVoICE IP Interface User Manual3-12CODEC Characteristics• Sample Rate: This is the rate at which the audio signal is sampled.

Vitec Group CommunicationsVoICE IP Interface User Manual3-13• Frequency Response: This range indicates the frequency response of the codec. All the fr

Vitec Group CommunicationsVoICE IP Interface User Manual3-14bandwidth and the number of channels you are planning to use, determine which codecs are b

Vitec Group CommunicationsVoICE IP Interface User Manual3-15When adaptive threshold is used, every 400 ms, steps 1-3 are done and if the current signa

Vitec Group CommunicationsVoICE IP Interface User Manual3-16ADVANCED TABThe Advanced tab allows the configuration of certain IP functions that may be

Vitec Group CommunicationsVoICE IP Interface User Manual3-17Figure 3-7: Advanced TabNote: If the network connection between a client and a server is l

Vitec Group CommunicationsVoICE IP Interface User Manual3-18STATUS VOICE TABThis page shows statistical information regarding the channels.Figure 3-8

Vitec Group CommunicationsVoICE IP Interface User Manual3-19ADMIN TABThe Admin tab is formed from 4 subtabs for the general settings.1. System2. Upgr

Vitec Group CommunicationsVoICE IP Interface User Manualivother rights) and only a duly executed written release shall constitute such a waiver.b. If

Vitec Group CommunicationsVoICE IP Interface User Manual3-20UPGRADE TABSelecting this tab allows the system firmware to be upgraded to a newer release

Vitec Group CommunicationsVoICE IP Interface User Manual3-21upgrade process will start and the status will be displayed on the screen.Figure 3-12: Upg

Vitec Group CommunicationsVoICE IP Interface User Manual3-22Click on the ‘Proceed’ button to upgrade using the specified file. The upgrade will start

Vitec Group CommunicationsVoICE IP Interface User Manual3-23After the VoICE unit has rebooted the Admin login dialogue is displayed and the user must

Vitec Group CommunicationsVoICE IP Interface User Manual3-24LOG TABThe Log tab accesses the log of status messages from the unit. These messages may

Vitec Group CommunicationsVoICE IP Interface User Manual3-25RESET IP ADDRESSES TO DEFAULTIf at some point in time the IP addresses of both Lan #1 and

Vitec Group CommunicationsVoICE IP Interface User Manual3-26TROUBLESHOOTING FAQS1. I’m trying to access the VoICE unit’s Web Interface, but I do not s

Vitec Group CommunicationsVoICE IP Interface User Manual3-27e. Verify that the LAN 1 port is configured with the IP address which you are trying to a

Vitec Group CommunicationsVoICE IP Interface User Manual3-28The codec configured on the server is not relevant. The client chooses the codec when it c

Vitec Group CommunicationsVoICE IP Interface User Manual3-29xxx.xxx.xxx.xxx’ where xxx.xxx.xxx.xxx is the IP address of the VoICE unit. Then type the

Vitec Group CommunicationsVoICE IP Interface User ManualiCONTENTSSoftware License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iINTRODUCT

Vitec Group CommunicationsVoICE IP Interface User Manual3-30RECOVERY CDThe CD supplied also contains an image for a recovery CD. This CD will allow s

Vitec Group CommunicationsVoICE IP Interface User Manual4-1APPLICATIONSREMOTE PANELS OVER IPThe unit can be used to intelligently link up to four pan

Vitec Group CommunicationsVoICE IP Interface User Manual4-2REMOTE MATRIX OVER IPThe VoICE unit can be used to intelligently link up to four remote mat

Vitec Group CommunicationsVoICE IP Interface User Manual4-3VOICE WITH OTHER SYSTEMSThe VoICE unit can be used to intelligently link up to four 4-wire

Vitec Group CommunicationsVoICE IP Interface User Manual4-4SOFT-VOICE OPERATIONThe VoICE unit can be used to intelligently link up to four remote PC-

Vitec Group CommunicationsVoICE IP Interface User Manual5-1SOFT-VoICEINSTALLATIONTo install SOFT-VoICE load the installation media (normally a CDROM)

Vitec Group CommunicationsVoICE IP Interface User Manual5-2Figure 5-2: Software LicenseClick on the ‘I accept the agreement’ radio button to accept th

Vitec Group CommunicationsVoICE IP Interface User Manual5-3Enter the required information and click on the ‘Next’ button. The default location where

Vitec Group CommunicationsVoICE IP Interface User Manual5-4Figure 5-5: SOFT-VoICE ShortcutsEnter the name of the folder to be used for SOFT-VoICE star

Vitec Group CommunicationsVoICE IP Interface User Manual5-5Figure 5-6: Create Icon DialogueClick on the checkboxes to specify whether Desktop and/or Q

Vitec Group CommunicationsVoICE IP Interface User ManualiiHow to choose a codec. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13VBR/

Vitec Group CommunicationsVoICE IP Interface User Manual5-6The final stage before installing the software is to display the options selected for revie

Vitec Group CommunicationsVoICE IP Interface User Manual5-7Figure 5-9: Installation Completion ScreenClick on the Launch checkbox to cancel launching

Vitec Group CommunicationsVoICE IP Interface User Manual5-8CONFIGURATIONGENERAL CONFIGURATIONThe general configuration dialogue is accessed via the se

Vitec Group CommunicationsVoICE IP Interface User Manual5-9Encryption: Enables or disables data encryption. The encryption algorithm is AES with a 128

Vitec Group CommunicationsVoICE IP Interface User Manual5-10Codec ConfigurationThe Codec configuration dialogue is accessed via the sequence:Menu->

Vitec Group CommunicationsVoICE IP Interface User Manual5-113. 32 kHz Sampling ratea. Speexb. LinearThe G.722 CODECs are low latency algorithms with o

Vitec Group CommunicationsVoICE IP Interface User Manual5-12ESTABLISHING A CONNECTIONTo establish a connection, first setup the server and port in the

Vitec Group CommunicationsVoICE IP Interface User Manual5-13Figure 5-14: System Connecting DisplayWhen a connection is established the panel emulation

Vitec Group CommunicationsVoICE IP Interface User Manual5-14Figure 5-15: Panel Emulation DisplayUSER INTERFACEThe User Interface consists of four part

Vitec Group CommunicationsVoICE IP Interface User Manual5-15Figure 5-16: User InterfaceStatusBar MainPageShiftPageDialPadPanelVolumeControlPanel

Vitec Group CommunicationsVoICE IP Interface User ManualiiiGeneral Section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-20C

Vitec Group CommunicationsVoICE IP Interface User Manual5-16FUNCTIONALITYTALK OR LISTENLeft click on a button will change the status of the key:• Talk

Vitec Group CommunicationsVoICE IP Interface User Manual5-17CHANGE VOLUME FOR A LISTEN KEYTo change the volume for a listen key click on the “Vol” but

Vitec Group CommunicationsVoICE IP Interface User Manual5-18CHANGE MAIN LISTEN VOLUME (GENERAL)1. If this panel is not visible, select: Menu->Displ

Vitec Group CommunicationsVoICE IP Interface User Manual5-19DIAL PAD1. If this Dial Pad panel is not visible, select: Menu->Display->Show Keypad

Vitec Group CommunicationsVoICE IP Interface User Manual5-20DOCKINGThe main application frame can be docked on the desktop much like the windows task

Vitec Group CommunicationsVoICE IP Interface User Manual5-21- Listen OFF background colour, default value: 138,251,148Colour.Background.Listen_OFF=138

Vitec Group CommunicationsVoICE IP Interface User Manual5-22Colour.Background.Listen_ON=21,179,36#Listen OFF background colour, default value: 138,251

Vitec Group CommunicationsVoICE IP Interface User Manual5-23frame.posy=88[Serie3]/*********************** Buttons ******************/#button height, v

Vitec Group CommunicationsVoICE IP Interface User Manual5-24LABEL TRANSCRIPTION FILEThe transcription file Labelmap.ini can be used to set the names o

Vitec Group CommunicationsVoICE IP Interface User Manual6-1TECHNICAL SPECIFICATIONVOICE PRODUCT FEATURES AND SPECIFI-CATIONSHARDWARE DESCRIPTIONBack P