Clear-com Concert for Newsroom User Manual

PN: 810557Z Rev: A OCT 01 12 Clear-Com Concert Administrator Guide V.2.7 TM

10 Administrator Guide 3.3.2 Viewing and updating your license To view and update your license: 1. Go to Administration > License [ ]. The

11 Administrator Guide 2. Copy the license file (*.lic) to your PC. 3. In the CMI, navigate to Administration > License [ ]. Under Update

12 Administrator Guide Note: Configuring (changing) the Codec causes a temporary loss of service to all connected Clients, while they reconnect a

13 Administrator Guide 3.6.2 Database restore, download and remove Database Archives contains an entry for each database archive on the server. Th

14 Administrator Guide 3.7 Event log To view the Concert event log, navigate to Administration > Event Log [ ]. The Event log page is display

15 Administrator Guide 4 Node Node [ ] comprises all the system nodes within your Concert system. Nodes represent a logical grouping of the fo

16 Administrator Guide 4.3 IV-Routers Nodes > [Node name] > IV-Router [ ] displays the IV-Routers (IV-R) page in the right-hand pane. The

17 Administrator Guide 4.3.3 Information pages for each IV-R Information pages [ ] dedicated to a particular IV-R are located under the main

18 Administrator Guide 4.4 Interface Gateway nodes An Interface Gateway is a processing interface to the 4-Wire audio card installed on 4-Wire ena

19 Administrator Guide 4.4.2 Adding and removing an Interface Gateway node Important Note: Only create an Interface Gateway node if you have Clear

2 Administrator Guide Document Reference Clear-Com Concert Administrator Guide Part Number: 810555ZG Legal Disclaimers Copyright © 2012 HME Cle

20 Administrator Guide 8. In Connection Quality, select the audio quality level for interface connections. Select from the following: Connection

21 Administrator Guide 4.4.3 Modifying the details of an Interface Gateway To modify the details of an Interface Gateway: 1. In Action, click [mo

22 Administrator Guide  View the connection state for each channel: [ ] Disconnected. [ ] Connecting. [ ] Connected.  Connect/discon

23 Administrator Guide 4.4.5 Associating a server channel to an unassigned device port Note: Ensure that at least one partition exists and that at

24 Administrator Guide To remove the channel configuration: 1. Disconnect the channel by clicking the Connecting status [ ] or Connected

25 Administrator Guide 4.5.2 Modifying the details of an Eclipse Frame To modify the hostname and/or description of an Eclipse Frame: 1. Locate t

26 Administrator Guide Modifying Eclipse access for a Concert user To modify access for a Concert user to an Eclipse Frame: 1. Select the Concert

27 Administrator Guide 5 Partition Partition [ ] comprises all existing partitions within your Concert system [ ]. The list of parti

28 Administrator Guide 5.3.1 Adding Concert users To add (set up) a new Concert user: 1. Enter the following user details: Field Description Di

29 Administrator Guide 5. If the user is enabled for Eclipse, or you plan to enable the user for Eclipse at a later date, enter the following inf

3 Administrator Guide Contents 1 Introduction ...

30 Administrator Guide 5.3.2 Removing Concert users To remove a user from the database: 1. In the Users page, locate the user you want to remove.

31 Administrator Guide A user can only be associated with one role at a time. Tip: You can also access the Roles page (Roles Table) by clicking

32 Administrator Guide 5.4.4 Managing role associations To view and manage the Concert users, conferences and channels associated with a role: 1.

33 Administrator Guide 5.5 Conferences Partition > [Named partition] > Conferences [ ] displays the Conferences page (Conference Table). A

34 Administrator Guide 5.5.3 Modifying the details of a conference To modify the conference details: 1. Locate the conference you want to modify

35 Administrator Guide To associate a conference with a channel (Channel Associations): 1. Do either of the following:  In the Conference page

36 Administrator Guide 5.6.2 Removing channels To remove a channel: 1. Locate the channel you want to remove in the list. In Action, click [remov

37 Administrator Guide 5.6.5 Associating a channel with a conference When you associate a channel with a conference, the channel automatically joi

38 Administrator Guide 5.7 Server channels Partition > [Named partition] > Server Channels [ ] displays the Server Channels page (Server C

39 Administrator Guide 6 Troubleshooting 6.1 Connection issues Issue Cause(s) Solution(s) The Concert Server is not reachable from my PC (the br

4 Administrator Guide 5.2 Modifying the details of a partition ...

40 Administrator Guide Instead of the web-based CMI, the Apache 2 Test Page is shown. Figure 3: Apach

41 Administrator Guide 6.2 Logging into the CMI Issue Cause(s) Solution(s) The CMI can be accessed, but EMS unreachable notification is displaye

42 Administrator Guide The CMI can be accessed, but the IV-R statistics page states that the IV-R is unreachable. Condition may exi

43 Administrator Guide The IP address entered for the Interface Gateway was incorrect. There are no supported audio devices installed on th

44 Administrator Guide 6.3 Licensing issues Issue Cause(s) Solution(s) My client can’t login due to licensing issues. The license page within th

45 Administrator Guide 6.4 Interface Gateway / Channel issues Issue Cause(s) Solution(s) Channels will not reconnect. The IV-R was remov

46 Administrator Guide The Client channels that I created in the CMI are not displayed in the Client. To display client channels within the Chan

47 Administrator Guide 6.5 Eclipse issues Issue Cause(s) Solution(s) Concert client’s Soft Panel not connecting to Eclipse. Concert user has not

48 Administrator Guide 6.6 Audio issues Issue Cause(s) Solution(s) The channel audio volume is either too low or the audio is garbled. The Noi

5 Administrator Guide 1 Introduction This guide is designed to help system administrators configure, manage and monitor Clear-Com Concert™ (v2.

6 Administrator Guide 2 Accessing the CMI To log into the web-based Concert Management Interface (CMI): 1. In the address field of your Internet

7 Administrator Guide 3 Administration In Administration [ ], you can:  View version information for installed services and configure the su

8 Administrator Guide 3.2 Client version notification The lower section of the Version page displays the Client Version Notification area. This i

9 Administrator Guide 3.3 License information 3.3.1 License types The EMS application (see Table 1: Concert Server applications) is installed when